What are the different levels of care that St Andrew’s Village offers?

We offer permanent Rest Home, Dementia and Hospital level care. To be eligible for a permanent care bed your parent will need to be formally assessed by the Needs Assessment team at the Auckland District Health Board (ADHB).

We also offer a range of short stay, carer support and respite options.

How can my parent arrange for an assessment to be undertaken?

Your parent can get an assessment in a number of ways:

  • They can visit their General Practitioner who will refer them to an ADHB Assessor. If your parent is in hospital, a nurse will arrange an appointment with the Assessor; or
  • You can contact the Assessors and make an appointment yourself. Phone the ADHB on
    09 367 0000 and ask to speak to a Needs Assessor; or
  • You can also ask a social worker or an organisation such as Age Concern on 04 801 9338 or email national.office@ageconcern.org.nz to contact an Assessor for you.

How much will it cost to stay in the Care Facility?

A full list of charges is available from the Admissions Manager.

How do I know if I am eligible for a fee subsidy?

The fee subsidy is needs assessed. To find out more contact the Social Worker at the hospital or Senior Line for details. For Senior Line phone 0800 725 463 or go to http://www.adhb.govt.nz/seniorline.

What is the difference between a premium and a standard room?

Some premium rooms are located within the purpose built main Care Facility.  These premium rooms are larger and include a full ensuite with a shower.  They have a range of enhanced outlooks, which can include views over the Tamaki Estuary, our landscaped grounds or over internal landscaped courtyards.

There are a small number of larger standard rooms available within the main Care Facility.  These overlook various service and utility areas.

In the separate “Lodges" building which dates from the mid-1970s, the Balmoral and Iona wings are standard rooms.  These rooms are smaller than rooms in the main Care Facility and have a little ensuite with a toilet and hand basin.  Shower rooms are separate and shared between groups of 3-4 residents.

The specialist dementia Memory Care Units located in Braemar and Stirling have only premium rooms.  Stirling with 10 rooms is an all-female unit and Braemar with 10 rooms is an all-male unit.  These secure male and female units allow residents to wander both indoors and outdoors freely, and staff can track their movements via camera.  There is a higher staffing ration in these two units because of their specialist nature, hence the premium charges for these two areas.

Can we retain our own doctor?

Yes you can, however your doctor must be able to provide 24/7 cover and operate within St Andrew’s Village requirements.

We have five GPs at St Andrew’s Village and we can allocate one of these Doctors to care for your parent.

We also have a 24/7 emergency service for residents under the care of St Andrew’s Village doctors only.

How do I arrange to take my parent out during the day or overnight?

If you wish to take your parent out of St Andrew’s this needs to be discussed with the Nurse Manager or Registred Nurse prior to the event.

Do you offer physiotherapy?

St Andrew’s Village has a well-equipped Physiotherapy department located in the Care Facility. Evaluation and planning of treatment is done by a Registered Physiotherapist who has a team of trained Physiotherapy Assistants to carry out the treatment plan.

What are the visiting hours?

Visiting hours are open however the busiest time of the day is between 08.00am and 11.00am during the residents’ morning cares.

When is the main meal served?

Our main meal is the evening meal which is served around 5.00pm.

Are there church services available?

Yes, there are church services every Thursday at 1.00pm. These are interdenominational and are hosted by the local Anglican and Presbyterian churches on alternate weeks. St Andrew’s Village also has a Pastoral Care Team with a Chaplain and Counsellor who can meet with residents and their families when needed.

Are activities provided?

A wide range of regular activities are offered to our residents as well as themed activities throughout the year.

Can I bring my own furniture?

St Andrew’s Village supply a bed, bedside table and comfortable chair. We are more than happy if the resident wishes to bring their own chair and a small piece of furniture.

Do you supply a television?

No. We recommend a 22”, or smaller, flat screen television with Freeview capability.

Do you supply a telephone?

All our rooms have a phone jack point. You will need to contact Telecom to have a phone installed.

Can I have the NZ Herald delivered?

Contact NZ Herald and they will deliver to St Andrew’s Village and our staff will distribute to the resident’s room.

Do you have a laundry service?

Yes, however our washing machines are industrial machines therefore we require families to take delicate and woollen items home to clean. All items of clothing must be labelled.

Do we need to bring in bed linen and towels?

No. Sheets and towels are supplied but you may like to bring in a bedspread.

How do I give feedback or make a complaint?

We welcome feedback on our services in the form of suggestions, compliments, concerns and complaints as they help us to keep improving our services. Compliment/Feedback and Concern/Complaint forms are available at Reception and all Nurses stations and when completed can be handed in to Reception.

What are the visiting hours?

Visiting hours are open however the busiest time of the day is between 08.00am and 11.00am during the residents’ morning cares.