Payments to make on termination of the ORA are:

• The Deferred Management Fee (DMF): This finances the village capital expenditure and costs not covered by the village levy.   It is deducted on termination as a percentage of your original purchase price. It is calculated on a daily basis up to a maximum of 30%.
• Any other amounts owed to the Village, for example the monthly village levy or accrued charges incurred in the restaurant etc.
• A transfer fee (if applicable)

Within five working days of the Villa / apartment being re-licensed.

No. The ORA is not transferable.

The ORA can only be issued in the names of the (maximum of 2) residents occupying the dwelling.  However, the funds used to purchase the ORA can come from a Family Trust.

In this case it is recommended that you have a separate Deed drawn up between parties involved, to legally identify where the funds came from and where they are later to be distributed on termination of the agreement.

Your independence is encouraged. However, assistance is available if needed via both the Village Nurses and Concierge team.  You will live in a community of like-minded people, of similar age with lots of different personal situations and personalities.

A wide range of activities and social opportunities are available within the Village – which you can choose to be involved in if you wish.  If however, you simply wish to choose the quiet privacy of your own Villa or apartment; that is fine too.  The choice is yours.

With the consent of St Andrew’s Village management suitable pets will probably be welcome.  The only limitation to this is the possibility that your pet could become a nuisance to others in the Village and it may have to be removed.

Pets are not usually able to be replaced unless it is an assistance animal such as a blind or hearing dog etc.

If you have an accident and need immediate attention, simply press one of the strategically placed emergency call buttons in your Villa/apartment.  This will be received by a dedicated call centre and an ambulance will be despatched if necessary.

Where an illness is of a temporary nature – nursing, housekeeping and meals can be arranged to make your situation easier whilst you recover.  These services are on a “user pays” basis and can be an enormous relief to your family if they are unable to be with you.

If your health deteriorates significantly, the Village Management team will work with you and your family to help you gain access to community services.

If at some point, you are assessed as needing full time clinical care (i.e. rest home, dementia or hospital care), then St Andrew’s has a full continuum of residential care options on our site. These encompass both a traditional care bed option, whereby the room and care services are paid for on a daily basis, and we are also just commencing the construction of a new care suite development which will incorporate 21 care apartments. These care suites will operate under a hybrid model, whereby the apartment is purchased under a new ORA, but the care component is paid for on a daily basis similar to a traditional care bed.

St Andrew’s Village insure the buildings (including carpets and floor coverings, drapes and fixed chattels).  You are responsible for insuring your own contents and personal effects, as well as your private motor vehicle.  You will also be responsible for the repair costs or excess on any insurance claim arising out of any damage done by yourself or your guests to the dwelling or Village buildings.

St Andrew’s Village will be responsible for the costs of maintaining the interior and exterior of your Villa / apartment and the chattels which were provided by us when you first moved in.

This can only be done in consultation with the Village Management and would be at your own cost.

The payment you make when you move in:

• Licence fee – This is the full amount you pay for your Villa as agreed in the ORA with St Andrew’s Village.

Payments you will have to make while living in the Village:

• Village Levy – this fee is charged monthly on a per dwelling basis and contributes to all costs, expenses and other outgoings incurred in operating the Village. (detailed below)
• Service charges (as used) – This can include a variety of items such as meals and drinks from our restaurants, hairdressing salon, some social events, specific clinical services such as wound dressings, injections etc.
• Your normal living expenses e.g. food, electricity, phone and internet, contents insurance.

The Village Levy (monthly fee) contributes towards the cost of providing the following types of services and charges:

• Exterior and interior building maintenance on your Villa
• Rates
• Utility costs not separately charged (e.g. water)
• Building insurance for your Villa / apartment
• Lighting to common areas, both inside and outside
• 24 hour security coverage
• 24 hour emergency call bell systems
• Maintenance of gardens and lawns of all units
• External maintenance of the Village’s walls and security fencing
• Rubbish removal
• Administration and management
• Use and enjoyment of all Village amenities
• Access to the Village nurse team for general assistance
• General maintenance to the exterior and interior of your Villa / apartment, including any chattels supplied by St Andrew’s Village upon entry.

It does not include items such as:

• Insurance on your furniture, clothes, appliances and personal belongings
• Utility costs (electricity, phone and internet)
• Pay per view TV such as Sky or other streaming services
• Purchase of personal pendants for use in conjunction with our emergency call system

The Monthly Fee is a fixed amount advised to the Resident prior to entry in to the licence, and will not change during the term of the licence (unless additional taxes become payable on that amount).

Under the terms of the Retirement Villages Act, a Statutory Supervisor is appointed who represents the interests of the residents.

At St. Andrew’s Village, the statutory supervisor is Covenant Trustees Services Limited.

St Andrew’s Village is registered under the Retirement Villages Act and is required to comply with the statutory Code of Practice designed to protect the needs/rights of residents.

St Andrew’s is also a member of the Retirement Villages Association (RVA) and is formally audited by external auditors to ensure continued compliance with both the Retirement Village Act and Code of Compliance.

Of course, this is your home. However, for Health and Safety reasons, we recommend notifying the concierge team if guests are staying with you.

You may have up to two guests stay with you for up to four weeks in any 12 month period. If you get our consent, you may have guests stay for longer or have a larger number of guests. We may require any guest to leave if we consider other residents’ enjoyment of the Village is negatively affected by their stay.

Your personal and general security is imperative to us.  Our services include strategically placed emergency call buttons provided in each Villa / apartment and monitored 24 hours a day.  A mobile security patrol visits every night, a Night Manager is on duty based in the Terraces development, and there are numerous CCTV cameras situated at strategic locations around the Village.

No. The grounds are beautifully landscaped to harmonise with the environment of the Village.  There is no requirement that you participate in gardening unless you wish to do so.

One of the great advantages of a Retirement Village is that there are always people to look after your Villa / apartment. Again, for Health and Safety reasons, we recommend advising the concierge if you are away.

Whether you go away for a week or a few months the Village Management team will care for your Villa and grounds and will securely hold your mail until your return.

Yes. Residents can transfer to another unit within the village if they so wish. Typically, such requests are received from residents who now wish to downsize to a smaller unit. In the event of a transfer, a ‘transfer fee’ will apply which is based on a flat rate of 5% of the original licence fee. This transfer fee will be deducted from the final exit payment that you receive when you eventually vacate the village and terminate your ORA agreement.

All other aspects of your original agreement with us, will remain the same.

Residents living independently within St Andrew’s will receive priority for Aged Residential care services such i.e. Rest Home, Dementia and Hospital care, following a formal assessment that 24/7 care is required.

In the event of a resident wishing to transfer from the Independent Village into a care suite (once construction is complete in late 2022), they will need to terminate their original ORA agreement for independent living and enter into a brand new ORA agreement for residential care.

Please ask your GP to make a referral to HASC or for more information you can also ask a social worker or an organisation such as Age Concern on 04 801 9338 or email national.office@ageconcern.org.nz for guidance.

The government set the prices annually (by region) for each of the three main levels of care, i.e. Rest Home, Dementia and Hospital.

Therefore, the price for a standard room will be the same at any facility across the Auckland Region. The only price variable would be if a resident wishes to choose a premium room, in which case there would be an additional premium charge.

A full list of charges is available from the Admissions Manager.

Across St Andrew’s we have a wide range of Premium and Standard rooms.

Premium rooms are categorised based upon a variety of reasons, ranging from size, en-suites, enhanced outlooks with external decks, plus internal fixtures and fittings such as Smart TVs, through to specialist clinical areas where the staffing ratio would be higher than normal for that particular level of care.

Across the site, the additional premium charges currently range from $50 to $130 per day. These premium charges are fixed on the day of entry and will not increase for the duration of your time with us.

For those residents who simply want a standard room option, approximately 10% of our total beds are allocated as standard rooms, ensuring some choice for incoming residents.

Yes, of course, subject to the following criteria.

If you initially chose a Premium room on entry into St Andrew’s, the government contract under which we operate will allow you, after a period of 18 months, to give us 6 months’ notice that you wish to transfer to a standard room.

This means that if you choose a Premium room at the outset, you are committed to paying that fee for at least the first 24 months.

If you do choose to transfer to a standard room at any point, the additional premium fees will cease at the end of the six-month notice period, and we will work with you to organise your transfer to a standard room as soon as one becomes available.

If you initially moved into a standard room and wish to transfer to a Premium room, this can be done at any time subject to availability. You will then be committed to the same 24-month time frame as outlined above, should you ever want to subsequently move back to a standard room again.

Some residents may be eligible for a government subsidy towards the cost of their care. This is based upon a means test.

For more details, please either contact the Social Worker at the hospital or Senior Line on 0800 725 463 or go to https://www.seniorline.org.nz/   Alternatively, you can ring MSD

Technically, yes, you can.

However, this does not really work in practice as there are very few community based GPs who would agree to providing 24/7 care and making on site visits.

If you are moving into our care centre as a permanent admission, we strongly recommend that you transfer to one of our panel of visiting Doctors or Nurse Practitioner, who visit our site on rotation throughout the week, and also provide emergency 24/7 cover as required.

Of course.

Please discuss this with the Clinical Team first, so that they know what is planned.

St Andrew’s Village has a well-equipped Physiotherapy department located in the main Care Centre. Evaluation and planning of treatment is assessed by a consulting Registered Physiotherapist and we have a team of trained Physiotherapy Assistants to carry out the treatment plan.

10am to 7pm.

Our main meal is the evening meal which is served around 5.00pm.

Yes. These are arranged on a weekly basis and are interdenominational.

Yes. There are a wide range of activities and entertainment for residents each week, which are conducted in both smaller and larger groups.

We also host a range of themed activities throughout the year to coincide with special calendar events such as Mother’s Day etc.

St Andrew’s Village supply a bed, bedside table, nightingale table and an armchair.

We are more than happy if the resident wishes to bring their own chair and a small piece of furniture. There are also fixed shelving units in each room for you to display any personal ornaments, photographs or other memorabilia that you would like in order to help make the room feel ‘your own’.

No. We would recommend that you bring in a small TV (no larger than 32”) that we can set up for you.

Our ‘Deluxe’ rooms are the only ones that are already fitted with a smart TV, and these are linked to streaming services so that you have a wider choice of viewing options.

No. You will need to contact a Telecom provider such as Spark or Vodafone etc., if you wish to have a land line installed. All of our rooms have a phone jack point available for that purpose, if required.

Yes. Contact NZ Herald directly to add your order to the bulk delivery which they drop off to our care centre reception each day. For the residents who have ordered the Herald, this will then be delivered to their room by our staff.

Yes. However our washing machines are industrial machines and so we ask all residents to only bring easy care garments with them. If any resident wishes to have delicate or woollen clothing, then they will need to arrange for a family member to take those items home to launder. A Low-cost clothing labelling service is available.

No. Sheets and towels are supplied but you may like to bring in a bedspread, if you have a particular favourite.

We welcome feedback on our services in the form of suggestions, compliments, concerns and complaints as they help us to keep improving our services. Compliment/Feedback and Concern/Complaint forms are available at Reception and all Nurses stations and when completed can be handed in to Reception.

Our Diversional Therapist works full-time in the unit providing activities from Monday – Saturday. On admission, we will discuss the full programme with you.

We have a hairdressing service on-site once a week in the Care Centre, as well as the Salon available at The Terraces (bookings are essential for both). Please talk to the hairdressers about how they like their hair cut, or give them a photo. A podiatrist also visits every six weeks to care for our resident’s feet. Both services have charges and can be booked via the nursing staff.

Yes, our Registered Nurses use an electronic medication system, which is very efficient in ensuring the safe administration of medications. All our Registered Nurses and Clinical Assistants are medically competent.

Yes, he/she can bring their own furniture. We encourage residents and their families to bring in small items of furniture to personalise their room and make it feel like home. You, however, are responsible for any insurance coverage for valuables. We aim to take the utmost care of residents’ belongings and while we are not liable for loss, theft or damage, we will thoroughly investigate any property incidents ensuring suitable resolution.

This can, indeed, be challenging in a dementia unit, and we hope you or your loved one will discuss any concerns with us as soon as they arise. Staff are trained to divert behaviours where possible, and the range of activities we provide is intended to create a feeling of well-being

Residents are encouraged to go outdoors with the staff during the day for activities such as walking and joining other residents for group activities.

Yes, certainly to both – there may be a small cost for meals, however. Please advise staff in advance so that catering arrangements can be made.

You can set up a trust account with St Andrew’s Village for personal items such as hairdressing, podiatry and toiletries. The account can be arranged on admission or at any time in discussion with the nursing staff.

We make every effort to divert residents from wandering into each other’s rooms, thus protecting residents’ privacy and property as far as possible. Staff are trained in techniques to manage this.